Policies

Clear notes for handmade orders, custom requests, and small-batch pieces.

Luminary Craft Goods is a handmade shop. Availability, timing, final pricing, and shipping are confirmed manually before a custom request becomes an active order.

Made to order

Requests are reviewed before confirmation.

Submitting a request does not create an instant checkout. Luminary will review the item, materials, quantity, timeline, and shipping details before confirming final price and next steps.

Best for custom colors, fabric directions, gift sets, and limited handmade pieces.

Shipping & pickup

Timing depends on the piece and destination.

Ready pieces can move faster than custom work. Shipping or pickup details are confirmed after the request is reviewed, especially for deadline-based gifts or seasonal pieces.

Include city, state, country, and any needed-by date in your request.

Returns

Handmade and custom pieces need careful review.

Because many pieces are small-batch or custom, returns are handled case by case. If something arrives with an issue, reach out promptly with details and photos so it can be reviewed.

Custom materials, colors, and sizing may limit return options.

Privacy

Your request details stay tied to the request.

Contact details, shipping information, and customization notes are used to respond to inquiries, prepare orders, and coordinate fulfillment. Secrets and private API keys should never be placed in public website code.

Use the contact form for product questions, order requests, and support.

Questions

Need help with a custom piece or current availability?

Send request